Consumer, Retail & Hospitality
Consumption has become a major driving force for growth in today’s global economy. New technologies, new products and services, and new attitudes and lifestyles have taken down many traditional barriers to competition. To navigate the new territory amid vigorous market and regulatory conditions, highly select leadership capabilities are required.
Despite major upheavals in recent years, this sector continues to hold great sway on the well-being of the world’s most important economies. We at ETA understand this and are committed to place all our resources at the disposal of our clients in their drive to achieve excellence in this complex and challenging sector.
The barrier-breaking advent of e-commerce and (more recently) m-commerce has posed the challenge of radical change as well as the promise of great opportunity all around.
For the Retail, FMCG, and Hospitality sector, ETA offers first-hand experience and topnotch expertise in all the facets of strategy formulation and operations management. Working closely with our clients, our consultants can work out solutions for every requirement in human resources, finance, brand marketing and logistics, R&D, public policy, governance and, not least, information technology.
Retail
Beyond merchandising, marketing, and pricing, ETA understands that it is human resource component that comprises the best asset in Retail as well as a key factor in creating off- and online environments for customer loyalty, keeping up with market trends and changes in the economy, managing internal systems to optimize profitability, and others.
With an eye for specific leadership skills combined with desired personality traits, our consultants know how to deliver the best qualified executives who can meet our clients’ requirements and objectives.
FMCG
Movements toward partnering, collaboration, and consolidation are taking place up and down the value chain in a blurring of the lines between Fast Moving Consumer Goods and Retail. On the other hand, companies are looking to divest or outsource where narrowing the focus of operations and the acquisition and development of product lines can be seen to improve profitability.
In a time when it is no longer feasible to proceed along traditional business models, our network of FMCG experts and specialists are in the best position to share their vast experience in the sector and deep knowledge of the market in finding the requisite solutions to our clients’ changing needs.
Hospitality
This is where the rubber meets the road, where the longevity of any player in the industry depends on how successfully the offered experience meets firsthand the needs and wants of smart, laptop-carrying, mobile-apped customers.
Negative feedback is swift and unforgiving in the age of social media. ETA’s experienced consultants know how to find the talent needed to manage and orchestrate orderly and reliable delivery, from back end to point of sale, on the promise of memorable (and tweetable) customer experiences.
