1) Job Purpose To Deliver the Group Datacenter services to all the businesses by complying with the committed SLA. Create and execute a clear strategy for the Datacenter operations and Cloud to ensure achievement of Shared services. Drive Datacenter & Cloud governance risk & Compliance projects globally across the businesses of the group.
Enhance and sustain capability of the datacenter shared services to further grow its position as an exemplary operations group. The Shared infrastructure services have established credibility within the group by providing Data Center facilities and Management Services.
Data Protection and Cloud services to internal group companies within reasonable cost & time. While the existing role performs responsibility in area of Datacenter services availability, planning and budgeting, cost optimization the position demands holistic approach to Group in terms of better controls in area of governance.
Further it is observed that the position demands following things in regular fashion Ensure all teams successfully adhere to operational standards, escalating issues whilst maintaining ownership through to resolution.
Drive service improvement plan and periodical service review with business on operational issues. Operations forecasting and planning, resource risk management and capacity planning.
Frequent IT audits on business units as per the IT policy guidelines. The Managed infrastructure portfolio under company has experienced considerable growth over a period of last 5/6 years and will continue to grow in terms of services and revenue. Today the Primary datacenter is in Mumbai, hosting a total of 100+Racks and 1200+critical assets and Secondary datacenter in Hyderabad, hosting total of 30+Racks and 400+assets.Some of the businesses even have a Near DR setup to support zero data loss situation. With these volumes and exponential demands brings following challenges for this role 1.Be competitive in the market by improving operational efficiency while maintaining high level of services 2.Moving up the value chain by constantly identifying business opportunities and look to provide more analysis and business intelligence 3. Getting the technology right to reduce the manual input and improve the operational efficiency 4. Maintain and sustain the robust Datacenter infrastructure to provide high availability, security and reliability with the same level of performance.
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