Director Ops

Industry	Customer Service
Exp. Required	10 - 15 Year(s)
Functional Area	Strategy
Location	Chennai
Skills Required	, Lean manufacturing, six sigma
Date Opened	March 21, 2024

Engage and lead the delivery of consulting projects to our clients as part of a team or individually and be able to deliver the value that have been promised to them. Develop and maintain business relationship with our clients/ targets and develop new Clients. Look for opportunities in our existing/ potential accounts and engage with the client CXO team on a regular basis to create larger share of mind for driving business. Manage clients’ expectations – building and sustaining long term and healthy relationship with the clients. Create new opportunities in the market – propagate PwC brand, stay informed and aware about the competition, look out for potential collaboration partner and help the P/ED close business deals in the market. Manage project delivery and economics– take responsibility of all related dimensions of the project delivery- like risk and independence, managing the billing, collection, deployment, scope adherence etc for managing the profitability of the projects. Contribute to thought leadership – learn and innovate continuously to enrich the services and offerings of Operations consulting, participate in seminars conducted by Industry bodies, research and development of thought capital. Train and develop team members, campus joiners and lateral hires. Knowledge Management- Ensure all project outcomes are converted to reusable materials through methodologies, case studies, benchmarks, collaterals etc

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